
Product Details
Packaging
At Sejal Ceramics we try to re-use packaging from previous deliveries to protect your new handmade piece, all whilst keeping the planet in mind. Over time, our aim is to phase out bubble wrap and plastic tape, but you might see this arrive with your order, as we’re using up what we have left.
Soon, we’ll start to introduce more sustainable packaging and protection, but until then, please support us by checking your packaging and recycling it in the right way. Every piece comes wrapped in tissue paper and sealed with a branded sticker.
Shipping
We aim to process every order within 1-3 working days after receiving your order email confirmation. This excludes weekends and holidays.
Domestic shipping- Signature required
1st Class aims to deliver the next working day
2nd Class aims to deliver between 2-3 working days
International Shipping- Tracked and Signed aims to deliver within 7 days.
IMPORTANT- International/EU Shipping - Please note, you may be charged Customs Tax when collecting your parcel. Please check this before you order to avoid any surprise extra payments! Thank you.
(Please note all shipping times are an estimate and out of our control once they’ve been dispatched. During certain festive periods this can take a lot longer due to the sheer volume of parcels being processed at that time)
Care Instructions
- Pieces without ribbon, twine or paper roses can be washed with warm soapy water and a soft sponge. Please refrain from using a hard sponge as this can damage the finish, especially on the gold lustre heart.
- Handle all ceramic items with care as they are fragile and may break if you drop them on a hard surface.
- Keep pieces with ribbon or paper roses away from direct sunlight as they can fade in the sun.
- Handle ceramics with dry clean hands to avoid ruining the soft matte finish.